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Underinsurance occurs when the sum insured on your policy is less than the true cost to replace or rebuild what you have insured. If you make a total loss claim and are underinsured, you receive less than you need — leaving you to cover the shortfall yourself. Studies suggest more than 80% of Australian homes are underinsured.
An average clause (sometimes called a co-insurance clause) means that if you are underinsured, the insurer will only pay a proportional share of any claim — not just total loss claims. For example, if your home is insured for $500,000 but should be insured for $700,000, you are insured for 71% of the true value. Under an average clause, even a $20,000 claim would only be paid at 71% — meaning you receive $14,286 and fund the rest yourself.
Review your sum insured every year at renewal. Building and contents costs have risen sharply — policies set several years ago are often significantly below current replacement costs. Use the Insurance Council of Australia's home rebuilding cost calculator to estimate your rebuilding cost. For commercial property, consider a formal reinstatement value assessment by a quantity surveyor. Ask your broker to review your sums insured as part of your annual renewal discussion.
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