Terms of Service

COVERMY CUSTOMER TERMS OF USE.

These customer terms of use (Terms) apply to your use of the Platform and are a legally binding agreement between you and CoverMy Pty Ltd t/as CoverMy.

Please read these Terms carefully before you access or use the Platform and keep a copy for future reference.

By clicking "I agree" or accessing the Platform, you agree to these Terms. If you do not agree, you must immediately stop using the Platform.

In these Terms, a reference to "we", "us" and "our" means CoverMy Pty Ltd ACN 645 593 193.

AGREEMENT.

1. Your Account

1.1 Eligibility

To be eligible to open an Account with us, you must:

• be an individual who is at least 18 years old;
• be a permanent resident in Australia or an Australian citizen;
• not be suffering an Insolvency Event;
• be capable of entering into a legally binding contract;
• have an Australian residential address; and
• have a valid email address and Australian mobile number.

1.2 Account types

There are two different Accounts that can be opened:

• an Individual Account; and
• a Business Account.

1.3 Registration

You will need to set up an Account to access and use the Platform. You can apply for an Account on our Website. You can only set up one Account per individual or business.

If you are applying for an Individual Account, then you must provide us with your full name, residential address, email address, and Australian mobile number.

If you are applying for a Business Account, you must provide us with the full registered name of the business, business type, contact information, and other required details.

1.4 Log-in credentials

In setting up an Account, you will be required to select a username and password. You are responsible for keeping your log-in details secure and confidential.

We will not be liable for any loss arising from your failure to maintain the security of your log-in details. You are fully responsible for all activities carried out using your log-in details.

2. Profile

The information you provide when you submit a request for a Quote forms your Profile. We may create an Account for you when you submit a request; you can set a password to access it and track your requests.

3. Quotes

You can submit a request for Quotes through the Platform, our Website, by phone, or through an AI assistant connected to the Platform. When you do, we notify Brokers who have opted in to that type of insurance. Until a Broker takes up your request, Brokers see only your first name, your State and the type of insurance requested.

Brokers who take up your request will contact you directly with their advice and Quotes. Quotes are not delivered through the Platform and we do not see, review, compare, rank or rate them. Up to three brokerages may take up any one request, on a first-come basis. Some brokerages receive requests automatically through a system integration. You acknowledge and agree that we do not select a Broker for you based on your circumstances, and that between one and three Brokers may contact you.

Any decision to accept a Quote is made between you and the Broker. You acknowledge and agree that we are not involved with any acceptance of a Quote by you or the resulting issue of a Policy.

4. Messages

Brokers communicate with you directly, outside the Platform. The Platform shows you which brokerages have taken up your request and its status. You acknowledge and agree that we are not responsible for any communication or advice a Broker provides.

5. Queries

You may refer any questions about the Platform to us using the contact details on our Website. You must refer any enquiries relating to Quotes or Policies to the relevant Broker directly.

6. Claims

Claims under a Policy are made through your Broker or the insurer, not through the Platform. You acknowledge and agree that we are not involved with any claim made under a Policy.

7. Licence

Subject to these Terms and your compliance with them, we grant you a limited, non-exclusive, non-transferable licence to access and use the Platform.

8. Representations and warranties

By entering into these Terms, you represent and warrant that all information provided is accurate, complete and current, and that you will use the Platform in accordance with these Terms.

The Platform is provided on an "as is" and "as available" basis. We expressly disclaim all warranties of any kind, whether expressed or implied.

9. Fees and charges

You will not be charged any fees for using the Platform. You acknowledge and agree that we may receive a referral fee from a Broker's brokerage for connecting you to the Broker, including when you take out a Policy through that Broker.

10. Indemnity and Liability

You indemnify us against all claims arising from your breach of these Terms or negligent acts.

11. Privacy

We will collect, store, use and disclose your personal information in accordance with our Privacy Policy.

12. Intellectual Property

You acknowledge and agree that the Platform contains proprietary information protected by law.

13. Term and Termination

These Terms commence on the date you agree to them and will continue until terminated by you or us.

14. Assignment

We may transfer our rights under these Terms without your consent. You must not transfer your Account or any rights without our prior written consent.

15. Changes to these Terms

We reserve the right to modify these Terms. We will notify you of any changes by displaying the updated terms when you next log in.

16. Complaints

If you have any disputes relating to a Quote or Policy, please contact your Broker. If you have any disputes relating to the Platform, please contact us.

17. General

These Terms are governed by the law in force in the State of Queensland. The parties submit to the non-exclusive jurisdiction of the courts of that place.

18. Definitions

In these Terms, unless the context indicates otherwise:

Account means the account we have created for you to use the Platform.

Advice means any document under which a Broker provides financial product advice within the meaning of the Corporations Act 2001 (Cth).

Broker means an insurance broker who is an AFS licensee or representative of an AFS licensee.

CoverMy means CoverMy Pty Ltd t/as CoverMy ABN 645 593 193.

Platform means the proprietary digital platform developed by us to provide users with access to Brokers for the purpose of obtaining Quotes and other functionality.

Policy means a general insurance policy.

Quote means an insurance quote provided by a Broker for a Policy based on your Profile.